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Privacy Policy

Introduction


I value your privacy and am committed to protecting any personal information you share with me. This policy explains how I collect, use, store, and protect your data. It applies to information that could identify you ("personal information") as well as other data. In compliance with UK law, including the General Data Protection Regulation (GDPR), I ensure your information is handled with care and confidentiality.

If you do not agree with any part of this policy, please discontinue using my website immediately.

I am dedicated to keeping your personal data secure and using it only for its intended purposes. Your trust is important to me, and I do not share, sell, or disclose your information to third parties unless required by law.

For details on your rights regarding data protection, please visit knowyourprivacyrights.org.

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1. My Business
I am Adam, a fully certified massage therapist and the owner of Adam Massage, located at 18 Gandy Street, Exeter, EX4 3LS.

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2. Who I Am
I am a professional massage therapist providing a range of therapeutic treatments aimed at improving health and wellbeing. I offer services such as Swedish, deep tissue, and remedial massage, among others. My practice is committed to delivering high-quality therapy in a safe and welcoming environment.

 

 

   

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3. How the Law Protects You
Data protection laws ensure that I only process personal data for valid reasons, including:

  • When you have given your consent.

  • When processing is necessary for a contractual obligation.

  • When required by legal obligations.

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4. Information I Process

  • With your consent: When you visit my website, book a session, or request more information, you consent to my processing of your personal data. I may also use cookies with your permission. You can withdraw consent at any time by contacting me at contact@adammassage.com.

  • For contractual obligations: If you book an appointment, purchase a service, or agree to my terms, I will process your information to fulfill my obligations to you.

  • For legal reasons: In some cases, I may be required to share your information with legal authorities if requested.

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5. Personal Data I Collect
I may collect and process the following data:

  • Your name and contact details (email, phone number).

  • Account details if you create an account on my website.

  • Communication records (emails, messages, phone calls).

  • Payment and transaction information.

  • Technical data (IP address, browser type, device information).

If you are a client, I may also collect health-related information relevant to your treatment. Any sensitive data is handled in accordance with GDPR regulations.

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6. How I Use Your Data
Your personal data is used for:

  • Booking and managing appointments.

  • Sending appointment reminders.

  • Responding to inquiries and providing customer support.

  • Processing payments securely.

  • Complying with legal requirements.

  • Marketing communications (only if you have opted in).

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7. How I Store and Protect Your Data
I take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

  • My website is securely hosted and uses encryption to safeguard data.

  • Payment transactions are processed through Stripe, a PCI-compliant payment provider.

  • Any physical records are stored securely and only accessible to authorized personnel.

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8. Data Retention
I only keep your personal data for as long as necessary to provide my services and comply with legal obligations. Treatment records for minors are retained until the child turns 25, in accordance with UK regulations.

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9. Your Rights
You have the right to:

  • Access the personal data I hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your personal data.

  • Restrict how I process your data.

  • Object to certain types of data processing.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, contact me at contact@adammassage.com. I will respond to requests within 30 days.

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10. Third-Party Services
I use trusted third-party services to manage aspects of my business:

  • Stripe for secure payment processing.

  • Wix for website hosting.

  • Google Analytics for website insights.

These providers comply with GDPR and have their own privacy policies.

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11. Cookies & Website Tracking
My website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies if you prefer.

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12. Contact & Complaints
If you have any questions about this Privacy Policy or wish to make a complaint, please contact me at:
Email: contact@adammassage.com
Phone: 07514357846
Address: 18 Gandy Street, Exeter, EX4 3LS
Website: www.adammassage.com

If you are not satisfied with my response, you may contact the Information Commissioner’s Office (ICO):
ICO Website | Phone: 0303 123 1113

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13. Policy Updates
This Privacy Policy may be updated periodically. Please check this page for any changes.

By using my website and services, you acknowledge that you have read and agree to this Privacy Policy.

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